While investigating why some customers started but never finished the form-creation process, the HelloWorks team identified that manually designing and architecting a digital form required more time and effort than many users found practical. Government forms-such as a W-9, W-4, or I-9-are the most commonly used on the web application. This ability increases form-completion rates, and the process reduces human error and redundancies. End users can easily fill out these forms even on a mobile device.
Businesses use HelloWorks to create digital forms from PDFs and then send those forms to a large number of end users to sign. This more-efficient new workflow has helped to triple the form creation HelloSign has seen from new customers and has contributed to increased customer satisfaction.įounded in 2010, the company HelloSign has a suite of three products: HelloSign, which integrates e-signatures into applications HelloFax, which is an electronic fax service and HelloWorks, a mobile-friendly e-signature solution for form building.
Now customers can scan PDFs to automatically convert them into customizable, mobile-friendly intelligent forms.
HelloSign rapidly developed an autobuild feature in HelloWorks by using Amazon Textract, a fully managed machine learning service that automatically extracts text and data from scanned documents that goes beyond simple optical character recognition to identify, understand, and extract data from forms and tables. To simplify and expedite the form-creation process in HelloWorks, HelloSign turned to Amazon Web Services (AWS). The laborious process contributed to undesirable levels of attrition. But until 2019, companies relying on HelloSign first had to manually build the digital forms from PDFs, which usually took at least an hour, in order to collect e-signatures. With HelloWorks, one of HelloSign’s products, customers can transform PDFs into mobile-friendly web forms that multiple individuals can quickly and easily complete. HelloSign, a Dropbox company since 2019, offers a digital workflow platform that streamlines business operations, enabling customers to collect e-signatures without the need for a printer or fax machine.
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